Below are some frequently asked questions.  If you do not see an answer to your question, please contact me.

Do you sell plants year-round?
I operate on a seasonal basis, selling plants in Spring and Fall only. The reason for this is to provide time for growing and propagating during the off months. The next offering will be posted in April of 2020.

Plants sell quickly when they are listed and inventory changes daily.  About 75% of the available plants are gone within the first day of opening.  I am a small-time grower with no greenhouse facilities and am limited in the number of plants I can produce.  That being said, I hope to continue to grow the offering of plants each year.  

When do you ship?
It is safe to ship when nighty lows and daily highs are between 40-85 for two consecutive days.  For some plants more sensitive to cold, nighttime lows of 50F are required. I can hold plants until the weather in your place of residence is hospitable. I check forecasts 100% of the time before I ship and will get your plants off as soon as possible.

Do you offer a guarantee?
Yes, I guarantee live and healthy arrival for all plants. If you are dissatisfied with the condition of your plants upon arrival please get in touch immediately and we will find a solution.  It is not feasible for me to offer a guarantee past the point of arrival, as your success with plants will depend on the quality of care you provide.  Please also note that one damaged leaf on a plant with many leaves does not warrant replacement or reimbursement.  

I strive to offer generous portions of all species offered, and will never ship a plant that isn’t healthy enough to survive the stress of shipping.  Even so, some plants such as Gobenia Begonias and many Solanum species often drop leaves in transit, so the guarantee on these is for a healthy stem.  They are both fast to recover if kept properly.  This information is specified in the description of the particular plant.

How should I grow my plants?
All plants are grown in sealed or mostly sealed bins.  They are accustomed to high humidity.  They should be kept in terrarium conditions unless otherwise noted.  Even if they may eventually be grown as house plants, they will likely need help transitioning.  When in doubt, plant in a mostly sealed environment and keep temperatures in the 70’s.  Begonias should be potted in pro-mix or similar, most others can be grown in sphagnum moss.

I made an account. Can you see my personal information?
No. The only information I can see when you make an account is your name. I cannot view your wishlist, banking info, or address.

Why are so many plants out of stock?
If you are viewing the store during the offseason, all plants will be listed out of stock to prevent plant purchases during the offseason.

During the Fall and Spring shipping seasons plants sell quickly and inventory changes daily.  About 75% of the available plants are gone within the first day of opening.  I am a small-time grower with no greenhouse facilities and am limited in the number of plants I can produce.  That being said, I hope to continue to grow the offering of plants each year.  

Why do you show out of stock plants?
So that you can keep an eye on plants that you might want in the future.  There is a “wish list’ feature so you can easily keep track, and a waitlist so you can sign up to be notified when a particular plant is made available again.

Do you grow all the plants you sell?
Yes! I do not purchase plants for resale, only for propagation.  This ensures  I know enough about each plant to provide growing and care information.  Additionally, it ensures that all plants are healthy and pest free at the time of sale.   

How do you ship plants? 
Plants are shipped bare root in sealed bags with moist sphagnum.  They are shipped USPS Priority (2-3 day service depending on location).  Shipping is a flat rate of $10.  

Can I have my plants held at the post office?
Most definitely! This is often a much safer option when temperatures are borderline, and it saves them from sitting in a potentially hot or cold van for hours prior to arrival.  If you plan to have plants arrive during a time when you are not immediately able to receive them, please have them held at the nearest USPS location.

To set up this delivery option, please find the most convenient USPS location for you, and put the address in the shipping section of the order form.  If you need help with this, please contact me.  

How does the waitlist work? 
If a plant is out of stock and you would like to be notified when it is in stock again, you can sign up to be notified via email.  

Can I return my plants?
Due to the sensitive nature of the plants being offered, no returns are accepted.  Please contact me promptly if you are dissatisfied with your order and I will offer replacements or refunds for any plants that arrived in sub-par condition.  

When can I expect my order?
You will receive an email notifying you that your order has shipped, with your tracking information.  I ship Monday-Wednesday to avoid any weekend delays. If you order Wednesday or later, you can expect your order to be shipped the following Monday. Should temperatures in your area be outside the safe shipping window, you will receive an email of notification with an updated delivery estimate.

What countries and states do you ship to?
I ship plants and frogs within the continental US.  *International shipping for seeds only * 

Can you hold plants for me?
Because of limited growing space, I can not hold plants for long periods of time.  If your temperatures are not suitable for receiving plants I will hold them until they are, but otherwise, please be ready to receive your plants within two weeks of purchasing.  Please specify in the notes section of your order if you are unable to receive the plants immediately.  

Are your plants grown in animal-free spaces?
All plants are grown in plant designated containers unless otherwise noted.  

What are these little bugs on my plant? 
Most of the plants I grow share their home with various species of springtails, and at least one soil mite.  They are all tried and tested to be harmless.  The springtails are small and narrow, either silver or white.  The mites are orangey-pink and move rather quickly.  They live predominantly in the soil but will occasionally venture to the plant.  I believe they are a predatory species (eating other mites and small insects) due to their fast movement.  

I have a question about growing my plant, what should I do?
If you have questions about care, you can view the specific description for the plant you purchased or view that plant on the blog. Please take into consideration your microclimate, as care guidelines can vary significantly depending on your ambient humidity, temperature, and light.  Feel free to contact me with any questions.

I want to do a biotope tank, how do I find plants from a specific area?
All plants are tagged with the countries and continents they are found in.  Input your desired area in the search bar and all the plants from that area will show up.  

I want to find a plant of a specific size, what do I do? 
All plants are tagged with their relative size.  Terms include mini, small, medium, large, and giant.  Input the desired size into the search bar and all plants of that size will show up. 

I placed an order but want to add additional items, do I have to pay the two shipping charges? 
If you put a second order in before your first order has gone out, you will receive a refund on any additional shipping.  Unfortunately there’s no way to automate this, but I will manually refund you as soon as I’m aware of it.   

What do you do to curb your environmental impact? 
All animals are from legal, captive bred stock.  50% of all animal sales are donated to the Rainforest Trust, or another conservation organization of your choosing (please designate in the ‘notes’ section of your order form or contact me if you have another organization in mind). Plants coming from overseas have been legally imported with phytosanitary permits and export/import permits.  

Packaging is reused whenever possible.  100% of my packing materials (with the exception of USPS boxes) are reused.  No packaging is ever purchased.  All used potting materials are composted.  All reusable potting materials are reused indefinitely, including plastic pots.  Each season I hand wash hundreds of pots for reuse.  Additionally, all frogs are fed with homemade, organic media.  Fruit fly cups and lids are washed and reused indefinitely (when hand washing maggoty cups, I’ve found listening to ‘Boris the Spider’ helps tremendously).  All paper products are US based and sustainably sourced.  

What payment types do you take? 
Paypal.  Setting up an account is easy if you don’t have one already. You can also pay through PayPal even if you don’t have an account, with a credit card.  

I’m local, can I pick up my order at your house?
No. I offer shipping via USPS priority mail only.  The only exceptions are for frogs, and overly sensitive plants such as B. darthvaderiana.