F.A.Q.

Below are some frequently asked questions.  If you do not see an answer to your question, please contact me.

Purchasing 

Do you sell plants year-round?
I operate on a seasonal basis, selling plants in Spring and Fall only. The reason for this is to provide time for growing and propagating during the off months. Additionally, I am a small-time grower! Last season, 75% of the available plant species were purchased within a few hours.  I do not have enough inventory to maintain year-round availability currently but hope to increase offerings in the future.  

Do you offer a guarantee?
Live and healthy arrival is guaranteed for all plants. If you are dissatisfied with the condition of your plants upon arrival please get in touch immediately and we will find a solution.  It is not feasible for me to offer a guarantee past the point of arrival, as your success with plants will depend on the quality of care you provide.  Please also note that one damaged leaf on a plant with many leaves does not warrant replacement or reimbursement.  I strive to offer generous portions of all species offered, and will never ship a plant that isn’t healthy enough to survive the stress of shipping.  

COVID UPDATE: Plants will go out Monday through Wednesday as usual.  Due to across the board delays with USPS, I cannot offer guarantees on priority mail shipments.  However, plants are still covered if shipped express ($50 flat rate).  I am very sorry for this temporary suspension of the normal guarantee! In anticipation of potential delays, all plants will be shipped rooted, in their pots. Shipping will remain a flat rate $10 for priority mail.  

Do you sell seeds? 

I experimented with selling seeds for one season, but will not be doing so going forward.  The reasons for this include shipping delays on international mail, user error in sowing seed, and a realization that I can provide plants to more people if I propagate from seed and not solely vegetatively. So, keep an eye out for seed grown plants.  My apologies to those who have inquired about seed. If you have not already looked into it, I recommend the eBay seller saldamer.  He offers excellent seed from many rare species.  

Shipping

How do you ship plants? 

COVID UPDATE:  In anticipation of potential delays, all plants will be shipped rooted, in their pots. Shipping will remain a flat rate $10 for priority mail.

Can I have my plants held at the post office?
Most definitely! This is often a much safer option when temperatures are borderline, and it saves them from sitting in a potentially hot or cold van for hours prior to arrival.  If you plan to have plants arrive during a time when you are not immediately able to receive them, please have them held at the nearest USPS location.

To set up this delivery option, please find the most convenient USPS location for you, and put the address in the shipping section of the order form.  If you need help with this, please contact me.  

When do you ship?
It is safe to ship when nighty lows and daily highs are between 40-85 for two consecutive days.  For some plants more sensitive to cold, nighttime lows of 50F are required. Before shipping, I check forecasts in your place of residence 100% of the time to make sure temperatures are mild enough.  I can hold plants until the weather in your place of residence is hospitable. 

When can I expect my order?
You will receive an email notifying you that your order has shipped, with your tracking information.  I ship Monday-Wednesday to avoid any weekend delays. If you order Wednesday or later, you can expect your order to be shipped the following Monday. Should temperatures in your area be outside the safe shipping window, you will receive an email of notification with an updated delivery estimate. If you order plants during one of the big twice a year sales, you can expect to receive your order within 3-21 days of ordering.  This is one woman operation and due to the high number of outgoing plants during big sales, I cannot always ship orders out immediately.  

What countries and states do you ship to?
I ship plants anywhere in the continental US except for HI and AK.  

Can you hold plants for me?
Because of limited growing space, I can not hold plants.  If your temperatures are not suitable for receiving plants I will hold them until they are, but otherwise, please be ready to receive your plants within two weeks of purchasing.  Please specify in the notes section of your order if you are unable to receive the plants immediately.  

I’m local, can I pick up my order at your house?
No. I offer shipping via USPS priority mail only. 

Account

I made an account. Can you see my personal information?
No. The only information I can see when you make an account is your name. I cannot view your wishlist or banking info.  If you purchase plants, I can see the address you provided in the shipping section.  

I don’t want to make an account.  Can I still order? 

All order notifications and updates are sent through your account portal.  For this reason, making an account is required.  

Ordering

Do you take pre-orders?  No.  

Why are so many plants out of stock?
If you are viewing the store during the offseason, all plants will be listed out of stock to prevent plant purchases during the offseason.

Why do you show out of stock plants?
So that you can keep an eye on plants that you might want in the future.  There is a “wish list’ feature so you can easily keep track, and a waitlist so you can sign up to be notified when a particular plant is made available again.

How does the waitlist work? 
If a plant is out of stock and you would like to be notified when it is in stock again, you can sign up to be notified via email.  It is not a waitlist in the sense that your spot is held.  All individuals on the waitlist for a particular plant will be notified when a plant is marked in stock.   

Do you offer quantity discounts or wholesale pricing?  Shipping is a flat rate $10, so the more plants you order the cheaper each individual plant costs when you factor in shipping costs.  If you are looking to purchase more than $250 of plants, please contact me for discounts.  The discount amount will depend on the individual plants you are looking to purchase.  

I want to do a biotope tank, how do I find plants from a specific area?
All plants are tagged with the countries and continents they are found in.  Input your desired area in the search bar and all the plants from that area will show up.  

I want to find a plant of a specific size, what do I do? 
All plants are tagged with their relative size.  Terms include mini, small, medium, large, and giant.  Input the desired size into the search bar and all plants of that size will show up. 

I placed an order but want to add additional items, do I have to pay the two shipping charges? 
If you put additional orders before your first order has gone out, please put a note in the order form to let me know.  I will refund any additional shipping charges over $10 so long as your plants have not gone out yet.  If you do not put this note in the order form, I will not know/remember to combine shipping.  

Growing Practices

How should I acclimate my plants?

For general information and for tips on acclimating your plants, please view Naked Plants, How to Acclimate Bare Root Plants.

Do you grow all the plants you sell?
Yes! I do not purchase plants for resale, only for propagation.  This ensures  I know enough about each plant to provide growing and care information.  Additionally, it ensures that all plants are healthy and pest free at the time of sale.   

Are your plants grown in animal-free spaces?
All plants are grown in plant designated containers.  

What are these little bugs on my plant? 
Most of the plants I grow share their home with various species of beneficial springtails and mites.  The springtails are small and narrow, either silver or white.  The mites are orangey-pink or white, and move rather quickly.  They live predominantly in the soil but will occasionally venture onto plants.  Some are soil mites (Orbatid or similar) and others are predatory species (Phytoseiulus and Amblyseisus) purposefully introduced.  I also treat all my plants with beneficial nematodes, paper thin worms that consume pests.  You will probably not see any, but if you do, know that they are completely harmless.  

I have a question about growing my plant, what should I do?
If you have questions about care, you can view the specific description for the plant you purchased or view that plant on the blog. Please take into consideration your microclimate, as care guidelines can vary significantly depending on your ambient humidity, temperature, and light.  Feel free to contact me with any questions.   

Impact

What do you do to curb your environmental impact? 

Plants- Plants coming from overseas have been legally imported with phytosanitary permits and export/import permits. I work with exporters who responsibly propagate and collect and do not illegally collect CITES plants.  Plants are treated only with organic pest treatments that degrade naturally in less than one week. Your plants will not have been treated with anything one month prior to your receiving them.  

Packaging & Shipping- The boxes used for shipping are recycled and 100% recyclable.  The tape is either recyclable masking tape or compostable cellophane tape. Packing paper and padding is reused when possible (if I order stuff, I keep it and use it to pack your plants), but 100% recycled and compostable when I run out.  

At Home- All used potting materials are composted.  All reusable potting materials are reused indefinitely, including plastic pots.  Each season I hand wash hundreds of pots for reuse.  Additionally, all frogs are fed with homemade, organic media.  Fruit fly cups and lids are washed and reused indefinitely (when hand washing maggoty cups, I’ve found listening to ‘Boris the Spider’ helps tremendously).  All paper products are US based and sustainably sourced.  

Do you do anything to help plants in the wild? 

Yes! A minimum of 5% total gross receipts are donated to the Rainforest Trust and other conservation organizations. I choose non-profits that target areas high in biodiversity whose donations go primarily towards purchasing land for protection.  This year (2020), your money has helped to raise over $800 so far for rainforest conservation and sustainable land management. In Search of Small Things is an official sponsor of Rainforest Trust.  

Additionally, each month (as weather allows) there will be auctions with 100% of the proceeds going towards conservation. These auctions will be the creme a la creme, with species I do not otherwise offer. You can find the auctions here. 

 

Payment & Returns

What payment types do you take? 
Paypal.  Setting up an account is easy if you don’t have one already. You can also pay through PayPal even if you don’t have an account, with a credit card.  All payments are paid Goods & Services.  

Can I return my plants?
Due to the sensitive nature of the plants being offered, no returns are accepted.  Please contact me promptly if you are dissatisfied with your order and I will offer replacements or refunds for any plants that arrived in sub-par condition.