Below are some frequently asked questions. If you do not see an answer to your question, please contact me.
Do you ship year around?
Shipping for the 2019 year will be offered March 1- June 1, and August 15-Nov 15. It is safe to ship when nighty lows and daily highs are between 40-85 for two consecutive days. I can hold plants until weather in your place of residence is hospitable.
Do you offer a guarantee?
Yes, I guarantee live and healthy arrival for all plants. If you are dissatisfied with the condition of your plants upon arrival, please get in touch immediately and we will find a solution. It is not feasible for me to offer a guarantee past the point of arrival, as your success with plants will depend on the quality of care, which is not something I can control for. Please also note that one damaged leaf on a plant with many leaves does not warrant replacement or reimbursement.
I strive to offer generous portions of all species offered, and will never ship a plant that isn’t healthy enough to survive the stress of shipping. Even so, some plants such as Gobenia Begonias and many Solanum species will inevitably drop their leaves in transit, so the guarantee on these is for a healthy stem. They are both fast to recover if kept properly. This information is always mentioned in the description of the particular plant.
Do you grow all the plants you sell?
Yes! I do not purchase plants for resale, only for propagation. This ensures I know enough about each plant to provide growing and care information. Additionally, it ensures that all plants are healthily growing at the time of sale.
How do you ship plants?
Plants are shipped bare root in sealed bags with moist sphagnum. They are shipped USPS priority (2-3 day service depending on location). Shipping is a flat rate $10.
Can I have my plants held at the post office?
Most definitely! This is often a much safer option when temperatures are borderline, and it saves them from sitting in a potentially hot or cold van for hours prior to arrival. If you plan to have plants arrive during a time when you are not immediately able to receive them, please have them held at the nearest USPS location.
To setup this delivery option, please find the most convenient USPS location for you, and put the address in the shipping section of the order form. If you need help with this, please contact me.
Can I return my plants?
Due to the sensitive nature of the plants being offered, no returns are accepted. Please contact me promptly if you are dissatisfied with your order and I will offer replacements of refunds for any plants that arrived in sub-par condition.
When can I expect my order?
You will receive an email notifying you that your order has shipped, with your tracking information. I ship Monday-Wednesday to avoid any weekend delays. If you order Wednesday or later, you can expect your order to be shipped the following Monday. Should temperatures in your area be outside the safe shipping window, you will receive an email of notification with an updated delivery estimate.
What countries and states do you ship to?
I ship within the US, to all states.
Can you hold plants for me?
Yes! I can hold them one season (to setup a terrarium, move across the country, for the snow to melt, etc.). Please specify when you order if you are unable to receive the plants immediately.
Are your plants grown in animal-free spaces?
All the plants are grown in plant designated containers unless otherwise noted.
Can I stick my new plant in my terrarium immediately, or should I wait?
It is safe to put your plants in your terrarium immediately. I do not use any pesticides or fertilizers that are harmful to animals.
I have a question about growing my plant, what should I do?
If you have questions about care, you can view the specific description for the plant you purchased or view that plant on the blog. Please take into consideration your microclimate, as care guidelines can vary significantly depending on your ambient humidity, temperature, and light. Feel free to contact me with any questions.
I want to do a biotope tank, how do I find plants from a specific area?
All the plants are tagged with the countries and continents they are found in. Input your desired area in the search bar and all the plants from that area will show up.
I want to find a plant of a specific size, what do I do?
All the plants are tagged with their relative size. Terms include mini, small, medium, large, and giant. Input the desired size into the search bar and all plants of that size will show up.
I placed an order, but want to add additional items, do I have to pay the two shipping charges?
If you put another order in before your first order has gone out, you will receive a refund on any additional shipping. Unfortunately there’s no way to automate this, but I will manually refund you as soon as I’m aware of it.