Below are some frequently asked questions. If you do not see an answer to your question, please contact me.
Do you sell plants year-round?
I operate on a seasonal basis, selling plants in Spring and Fall only. The reason for this is to provide time for growing and propagating during the off months. Additionally, I am a small-time grower! Last season, 75% of the available plants were purchased within two days. I do not have enough inventory to maintain year-round availability currently but hope to increase offerings in the future.
Do you offer a guarantee?
Yes, I guarantee live and healthy arrival for all plants. If you are dissatisfied with the condition of your plants upon arrival please get in touch immediately and we will find a solution. It is not feasible for me to offer a guarantee past the point of arrival, as your success with plants will depend on the quality of care you provide. Please also note that one damaged leaf on a plant with many leaves does not warrant replacement or reimbursement. I strive to offer generous portions of all species offered, and will never ship a plant that isn’t healthy enough to survive the stress of shipping.
How do you ship plants?
Plants are shipped bare root in sealed bags with moist sphagnum. They are shipped bare root for a few reasons,
- it significantly reduces the amount of waste associated with shipping plants
- it saves you money on shipping. If plants were shipped in pots, material packing costs would be more, and the box would be heavier and larger, resulting in an increased shipping price.
- many people repot or divide plants upon receiving them anyway, this just makes it easier.
Everything is shipped USPS Priority (2-3 day service depending on location) for a flat rate of $10. You can find more information on bare rooted plants here.
Can I have my plants held at the post office?
Most definitely! This is often a much safer option when temperatures are borderline, and it saves them from sitting in a potentially hot or cold van for hours prior to arrival. If you plan to have plants arrive during a time when you are not immediately able to receive them, please have them held at the nearest USPS location.
To set up this delivery option, please find the most convenient USPS location for you, and put the address in the shipping section of the order form. If you need help with this, please contact me.
When do you ship?
It is safe to ship when nighty lows and daily highs are between 40-85 for two consecutive days. For some plants more sensitive to cold, nighttime lows of 50F are required. I can hold plants until the weather in your place of residence is hospitable.
When can I expect my order?
You will receive an email notifying you that your order has shipped, with your tracking information. I ship Monday-Wednesday to avoid any weekend delays. If you order Wednesday or later, you can expect your order to be shipped the following Monday. Should temperatures in your area be outside the safe shipping window, you will receive an email of notification with an updated delivery estimate.
What countries and states do you ship to?
I ship plants and frogs within the continental US. *International shipping is available for seeds only *
Can you hold plants for me?
Because of limited growing space, I can not hold plants for long periods of time. If your temperatures are not suitable for receiving plants I will hold them until they are, but otherwise, please be ready to receive your plants within two weeks of purchasing. Please specify in the notes section of your order if you are unable to receive the plants immediately.
I’m local, can I pick up my order at your house?
No. I offer shipping via USPS priority mail only.
I made an account. Can you see my personal information?
No. The only information I can see when you make an account is your name. I cannot view your wishlist or banking info. If you purchase plants, I can see the address you provided in the shipping section.
Do you take pre-orders? Not at this time.
Why are so many plants out of stock?
If you are viewing the store during the offseason, all plants will be listed out of stock to prevent plant purchases during the offseason.
Why do you show out of stock plants?
So that you can keep an eye on plants that you might want in the future. There is a “wish list’ feature so you can easily keep track, and a waitlist so you can sign up to be notified when a particular plant is made available again.
How does the waitlist work?
If a plant is out of stock and you would like to be notified when it is in stock again, you can sign up to be notified via email. It is not a waitlist in the sense that your spot is held. All individuals on the waitlist for a particular plant will be notified when a plant is marked in stock.
I want to do a biotope tank, how do I find plants from a specific area?
All plants are tagged with the countries and continents they are found in. Input your desired area in the search bar and all the plants from that area will show up.
I want to find a plant of a specific size, what do I do?
All plants are tagged with their relative size. Terms include mini, small, medium, large, and giant. Input the desired size into the search bar and all plants of that size will show up.
I placed an order but want to add additional items, do I have to pay the two shipping charges?
If you put a second order in before your first order has gone out, you will receive a refund on any additional shipping. Unfortunately there’s no way to automate this, but I will manually refund you as soon as I’m aware of it.
How should I acclimate my plants?
For general information and for tips on acclimating your plants, please view Naked Plants, How to Acclimate Bare Root Plants.
Do you grow all the plants you sell?
Yes! I do not purchase plants for resale, only for propagation. This ensures I know enough about each plant to provide growing and care information. Additionally, it ensures that all plants are healthy and pest free at the time of sale.
Are your plants grown in animal-free spaces?
All plants are grown in plant designated containers unless otherwise noted.
What are these little bugs on my plant?
Most of the plants I grow share their home with various species of springtails, and at least one soil mite. They are all tried and tested to be harmless. The springtails are small and narrow, either silver or white. The mites are orangey-pink and move rather quickly. They live predominantly in the soil but will occasionally venture to the plant. I believe they are a predatory species (eating other mites and small insects) due to their fast movement.
I have a question about growing my plant, what should I do?
If you have questions about care, you can view the specific description for the plant you purchased or view that plant on the blog. Please take into consideration your microclimate, as care guidelines can vary significantly depending on your ambient humidity, temperature, and light. Feel free to contact me with any questions.
What do you do to curb your environmental impact?
Animals- All animals are from legal, captive-bred stock. 50% of all animal sales are donated to the Rainforest Trust, or another conservation organization of your choosing (please designate in the ‘notes’ section of your order form or contact me if you have another organization in mind).
Plants- Plants coming from overseas have been legally imported with phytosanitary permits and export/import permits.
Packaging & Shipping- This year (2020) all bags used to ship plants will be BioBag brand 100% plant-based compostable bags. I am going to use the remainder of my USPS boxes, tape, bubble wrap & paper (reused) this year and then going forward use 100% compostable, recycled packing materials. This means boxes will be 100% recycled and 100% compostable or recyclable, tape will be cellophane based or kraft tape, which means it is 100% biodegradable and can be put in the green bin. Packing paper will continue to be reused when possible (if I order stuff, I keep it and use it to pack your plants), but 100% recycled and compostable when I run out.
At Home- All used potting materials are composted. All reusable potting materials are reused indefinitely, including plastic pots. Each season I hand wash hundreds of pots for reuse. Additionally, all frogs are fed with homemade, organic media. Fruit fly cups and lids are washed and reused indefinitely (when hand washing maggoty cups, I’ve found listening to ‘Boris the Spider’ helps tremendously). All paper products are US based and sustainably sourced.
Payment & Returns
What payment types do you take?
Paypal. Setting up an account is easy if you don’t have one already. You can also pay through PayPal even if you don’t have an account, with a credit card.
Can I return my plants?
Due to the sensitive nature of the plants being offered, no returns are accepted. Please contact me promptly if you are dissatisfied with your order and I will offer replacements or refunds for any plants that arrived in sub-par condition.