Below are some frequently asked questions. If you do not see an answer to your question, please contact me.
Do you ship year around?
I ship four months out of the year, two months in Spring, and two months in Fall. The reason for this is to provide focused time for growing, propagation and updating the webstore during the no-shipping months.
The temperatures during these times are also great for shipping plants to most places. The next season will be Sept -Oct of 2019. It is safe to ship when nighty lows and daily highs are between 40-85 for two consecutive days. I can hold plants until the weather in your place of residence is hospitable.
Do you offer a guarantee?
Yes, I guarantee live and healthy arrival for all plants. If you are dissatisfied with the condition of your plants upon arrival, please get in touch immediately and we will find a solution. It is not feasible for me to offer a guarantee past the point of arrival, as your success with plants will depend on the quality of care, which is not something I can control for. Please also note that one damaged leaf on a plant with many leaves does not warrant replacement or reimbursement.
I strive to offer generous portions of all species offered, and will never ship a plant that isn’t healthy enough to survive the stress of shipping. Even so, some plants such as Gobenia Begonias and many Solanum species will drop their leaves in transit, so the guarantee on these is for a healthy stem. They are both fast to recover if kept properly. This information is always mentioned in the description of the particular plant.
How should I grow my plants?
All my plants are grown in sealed or mostly sealed bins. They are accustomed to high humidity. All the plants available should be kept in terrarium conditions unless otherwise noted. Even if they may eventually grow as house plants, they will likely need help transitioning. When in doubt, plant in a mostly sealed environment with sphagnum moss, and keep temperatures in the 70’s. Nearly all the plants I sell can be grown like this.
Why are so many plants out of stock?
If you are viewing the store during the off season, all plants will be listed out of stock to prevent plant purchases during this no-shipping period.
During the Fall and Spring shipping seasons, plants sell very quickly and inventory changes daily. About 50% of my inventory is gone within the first two weeks of each shipping season so there is significantly less available following the opening period. I am a small time grower with no greenhouse facilities currently, so am limited in the number of plants I can produce. That being said, I hope to continue to grow the offering of plants each year.
Why do you show out of stock plants?
So that you can keep an eye on plants that you might want in the future. There is a “want list’ feature so you can easily keep track, and you can sign up to be notified when a particular plant is made available again.
Do you grow all the plants you sell?
Yes! I do not purchase plants for resale, only for propagation. This ensures I know enough about each plant to provide growing and care information. Additionally, it ensures that all plants are healthily growing at the time of sale.
How do you ship plants?
Plants are shipped bare root in sealed bags with moist sphagnum. They are shipped USPS priority (2-3 day service depending on location). Shipping is a flat rate $10.
Can I have my plants held at the post office?
Most definitely! This is often a much safer option when temperatures are borderline, and it saves them from sitting in a potentially hot or cold van for hours prior to arrival. If you plan to have plants arrive during a time when you are not immediately able to receive them, please have them held at the nearest USPS location.
To setup this delivery option, please find the most convenient USPS location for you, and put the address in the shipping section of the order form. If you need help with this, please contact me.
Can I return my plants?
Due to the sensitive nature of the plants being offered, no returns are accepted. Please contact me promptly if you are dissatisfied with your order and I will offer replacements of refunds for any plants that arrived in sub-par condition.
When can I expect my order?
You will receive an email notifying you that your order has shipped, with your tracking information. I ship Monday-Wednesday to avoid any weekend delays. If you order Wednesday or later, you can expect your order to be shipped the following Monday. Should temperatures in your area be outside the safe shipping window, you will receive an email of notification with an updated delivery estimate.
What countries and states do you ship to?
I ship within the US, to all states. No international orders at this time.
Can you hold plants for me?
Because of limited growing space, I can not hold plants for long periods of time. If your temperatures are not suitable, I will hold them until they are, but otherwise, please be ready to receive your plants within two weeks of purchasing. Please specify in the notes section of your order if you are unable to receive the plants immediately.
Are your plants grown in animal-free spaces?
All the plants are grown in plant designated containers unless otherwise noted.
Can I stick my new plant in my terrarium immediately, or should I wait?
Please read this for more information.
I have a question about growing my plant, what should I do?
If you have questions about care, you can view the specific description for the plant you purchased or view that plant on the blog. Please take into consideration your microclimate, as care guidelines can vary significantly depending on your ambient humidity, temperature, and light. Feel free to contact me with any questions.
I want to do a biotope tank, how do I find plants from a specific area?
All the plants are tagged with the countries and continents they are found in. Input your desired area in the search bar and all the plants from that area will show up.
I want to find a plant of a specific size, what do I do?
All the plants are tagged with their relative size. Terms include mini, small, medium, large, and giant. Input the desired size into the search bar and all plants of that size will show up.
I placed an order, but want to add additional items, do I have to pay the two shipping charges?
If you put another order in before your first order has gone out, you will receive a refund on any additional shipping. Unfortunately there’s no way to automate this, but I will manually refund you as soon as I’m aware of it.
What payment types do you take?
Paypal. Setting up an account is easy if you don’t have one already. If you are local, you are welcome to pickup in Portland OR. Please contact me about a day and time.